The module CSR+ (Customer Specific Requirements) is a software solution for the evaluation, analysis, and management of your customer specific requirements (CSR). The system provides a structured and transparent depiction of customer specific QM system requirements and requirements to a standard (e.g. IATF 16949, ISO 9001, IRIS, etc.).
It is also possible to integrate business processes in order to assign the responsible processes and thus the process owners concerned to the specific customer requirements. You can conduct the evaluation of the requirements with the possibility to communicate with the customer in the system.
In addition, the solution enables you to create your own customer specific requirements that should be forwarded to your suppliers (passing customer specific requirements along the supply chain according to „VDA volume CSR“).
If you wish, a portal enquiry service keeps you updated regarding the validity of customer documents. The system can be used group-wide (global) as well as site-specific (multisite).
Benefits for your company
CSR+ offers you a solution for the management of customer specific requirements for your whole company. You gain a higher degree of transparency regarding your customer requirements and more efficiency in evaluating and integrating the requirements into your daily routine.
VDA certified GUKSA auditors with long experience work out the additional requirements in your CSR documents towards a standard and assign them to the standard sections. This way, you save the time for analysis and standard assignment of customer requirements. The web based and encrypted database solution also provides immediate and safe access across locations.
Evaluation of customer requirements
The module Side Letter allows you to evaluate additional customer requirements internally and compared to the customer. This evaluation is carried out via so-called profiles with which you can display the various views (e.g. sales, production, procurement, quality …) of customer requirements. Each process owner only needs to concentrate on the requirements that affect his own processes.
Furthermore, you can record and track measures to each requirement. At this point, a written exchange with the customer (Side Letter) can also be documented via the respective document upload.
This ensures that the same level of information regarding the customer-specific requirements is uniformly documented for the various locations.
Customer requirements up-to-date
In connection with the software solution CSR+, GUKSA also offers you a portal enquiry service for the respective OEM / customer portals. The customer portals are checked weekly for updates of existing CSR documents. Thus, CSR+ makes it easier for you to evaluate the requirements of the IATF 16949 within 10 workdays.
The portal queries are recorded in the system and you receive messages if CSR documents have been updated. At the same time, the new version of the documents is made available for you in CSR+. Additionally, we create a change document, which shows you changes in the new document in detail. This avoids a time consuming comparison of the different document versions and you can concentrate on the essential – evaluating the changes efficiently and effectively. Take advantage of the GUKSA portal enquiry service and always stay up-to-date.
Creation of customer specific requirements
The software also enables you to create your own customer specific requirements, either for the internal use (e.g. plant standard) or for your suppliers. E.g., compile your own supplier guideline from different customer requirements and complete those with your own company requirements. With this, you comply with the requirement to forward the customer specific requirements throughout the entire supply chain.
In the course of communicating with your customer, you can display, communicate and also document your discrepancies / adaptions.
Overview of the benefits
- Standardized structure of the CSR requirements and therefore higher transparency and acceptance
- Faster implementation of new or changed customer requirements in the QM system
- Lower error rate due to reduced complexity
- Concentration on what is essential
- Easier verification management during audits
- Lower expenses (time and cost) due to low preparation effort
- Consistent implementation throughout the whole supply chain
- Always up-to-date due to portal enquiry service
The GUKSA GmbH offers further software modules that can be connected for an individual solution for your company. Therefore, redundant displays and maintenance of data is unnecessary. GUKSA develops and extends its software products continuously according to the market’s requirements to be able to offer you a suitable solution for your needs at all times.
The RPAS™ module is used for the planning, execution and evaluation of audits of all kinds. Using the interface to CSR+, existing customer-specific requirements can easily be integrated into the audits, e.g. to map CSR assessment or to integrate customer requirements into product and process audits at appropriate points. In doing so, you have the opportunity to identify not only possible deviations, but also, optionally, the potential risks for your organization.
The module PB+ serves the purpose of implementing a modern process management and accelerating and easing its introduction as well as the continued management in your company significantly. Company processes created and managed here can be easily assigned to the evaluations conducted in CSR+ via the interface between the modules. You can clearly identify the affected process owners regarding the respective customer requirements through the reference to a standard.